Refund and Returns Policy

Last updated: August 31, 2026

SMASHED merchandise is made to order. Please review this policy before purchasing and contact us before sending anything back.

Damaged, defective, or incorrect items

If your item arrives damaged, defective, misprinted, or different from what you ordered, contact us within 30 days of delivery. Include your order number, a description of the problem, and clear photographs. If the claim is approved, we will arrange a replacement or refund at no additional cost.

Lost shipments

If tracking has not updated or your package appears lost, contact us within 30 days after the estimated delivery date so we can investigate and, when eligible, arrange a replacement or refund.

Size, colour, and change-of-mind returns

Because every item is produced specifically for the order, we do not accept returns or exchanges for buyer’s remorse, an incorrectly selected size or colour, or a change of mind. Product pages include sizing and product information to help you choose before checkout.

Incorrect or incomplete addresses

Customers are responsible for entering a complete and accurate delivery address. If an order is returned because the address was incorrect, incomplete, refused, or unclaimed, additional shipping charges may apply before it can be sent again.

Cancellations

Contact us immediately if you need to change or cancel an order. Once production has started, the order can no longer be changed or cancelled.

How to request help

Use our contact form and include your order number and the email address used at checkout. Do not mail a return to a restaurant location or to Printful unless we provide return instructions.